Terms and Conditions

Your request for short-term holiday rental of the Accommodation (“Booking”) may be placed over the telephone, by email, through a third-party website that advertises the Accommodation on their website (“Third Party Advertiser”). Your reservation is only confirmed on receipt of an email from Light Farm Sussex Ltd and the deposit sum

Booking In relation to Third Party Advertisers, you agree that:

(a) We are not responsible for any monies paid (including, but not limited to, any deposit monies) that you pay to any Third Party Advertisers.

(b) You are bound by these Terms and Conditions where you have made a Booking through a Third Party Advertiser; and

(c) Where there are any differences between the terms and conditions of Third Party Advertisers and these Terms and Conditions, you agree that these Terms and Conditions shall prevail.

Where your Booking is communicated to us through one of the Booking Methods an email summary confirming the Booking (“Booking Summary”) will be provided to the email address that you provide when using one of the Booking Methods to make a Booking. However, that does not mean that your Booking is yet confirmed or that a Contract is yet in force between us and you.

Your Booking will only be confirmed, and our Contract will only come into force once we have received payment (as communicated to you by us via email, telephone, or our online reservation system) in cleared funds of a deposit the “Deposit” of at least thirty-five per cent (35%) of the full cost of your Booking. 

The full cost of your booking is the “Price”. The Deposit must be paid within three (3) days of the Booking being placed.

Seven (7) days prior to the first day of your stay at the Property (“Holiday Commencement Date”), the balance of the Price (“Balance”) will be due for payment to us by you (“Due Date”). If you paid the Deposit by credit or debit card, we will request that you confirm in writing to us that we are authorised to use the details of the same credit or debit card to settle the B on the Due Date. Otherwise, we will contact you to ask for an alternative method of payment to be provided. Time of payment of the Balance is of the essence.

If by any act or omission by you, we are unable to take payment of the Balance by the Due Date, you agree that we will be entitled to treat the Booking as cancelled. If your Booking is made less than seven (7) days prior to the Holiday Commencement Date, then your Booking will only be confirmed, and our Contract will only come into force once we have received payment of the Price in full for the Booking in cleared funds.

No entry to the Property will be allowed without payment of the Price, in full, being cleared beforehand. We accept payment by most major credit or debit cards and by bank transfer.

To cancel your Booking and obtain a full refund of the Price (this includes the Deposit), you must provide notice of your intention to cancel the Booking (“Notice of Cancellation”) by emailing us at info@lightfarm.co.uk (“Method of Notice”) before 3pm on the day that falls five (5) days before the Holiday Commencement Date (“Cancellation Deadline”). For example, if your Holiday Commencement Date is on a Saturday, then you can provide Notice of Cancellation via the Methods of Notice as late as 2:59pm on the Monday that falls five (5) days before. . . However, we kindly ask that you provide the Notice of Cancellation via the Methods of Notice as soon as you know that you wish to cancel the Booking, rather than waiting until the Cancellation Deadline.

Please also note that in order to cancel your Booking and obtain a refund of the Price paid, you can only provide notice of cancellation by the specified Method of Notice and any other form of notice is not valid notice of cancellation under this Contract. If you cancel your Booking after the Cancellation Deadline, then we cannot refund the Price paid for your Booking. This is because we will not have enough time to advertise and re-let the Accommodation in such a short period.

For these reasons, we strongly recommend you take out your own appropriate travel insurance for UK holidays that covers booking cancellations – including any cancellations under this Contract that fall after the Cancellation Deadline. If you choose not to obtain appropriate UK travel insurance, then you accept responsibility for any loss that you may incur due to your cancellation that does not fall before the Cancellation Deadline.

Notwithstanding the above, where you provide notice of cancellation via the Methods of Notice (even where this is after the Cancellation Deadline), we may, entirely at our discretion, offer an alternative date suitable to you subject to availability and any further costs of this alternative date being accounted for by you.

Where your Booking is made less than five (5) days prior to the Holiday Commencement Date, you agree that the Price is not refundable as it is unlikely that we will be unable to re-let the Accommodation in such a short period if you decide to cancel your Booking.

We will not be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example, but not limited to, if access to and use of our Property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, legislative restrictions/lockdown regulations, destruction/damage, power or water supply, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our Property) (these are sometimes referred to as “Force Majeure Events”)

If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event, we will either:

a) Refund you the whole amount of the Price if the whole of your Booking is cancelled; or

b) Refund you the Price on a pro-rata basis if have started your stay at the Property but are unable to finish it for whole term of the Holiday Period (as defined in Clause 5 below) due to cancellation under this Clause 4. The pro-rata Refund is the sum of the price per night of each of the remaining nights of your Holiday Period that you have been unable to stay for due to cancelation under this Clause 4.

This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.

Unless expressly agreed by us in writing, you should not arrive at the Property before 3pm on the Holiday Commencement Date, and you must leave and vacate the Accommodation by 10am on the Holiday Departure Date. Failure to do so will result in you being charged for an additional day’s rental (in accordance with the rates at that time).

You must not use the Accommodation except for the purpose of a holiday during the Holiday Period, and not for any other purpose. Subject to the Self-Isolation Exception (as defined below), you also must not stay at the Accommodation or the Property for a longer period than the Holiday Period except with our express written agreement. The Contract to stay in the Property for the Holiday Period, does not create the relationship of Landlord and Tenant between the parties.

This Contract relates to the Accommodation, the purpose of which is to confer on you as a holidaymaker the right to stay at the Property in the Accommodation for a holiday only. You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law now or at the end of the Holiday Period. You may not sub-let the Accommodation or any part of the Property.

In the event that you are required by law, in accordance with legislative restrictions imposed by the UK Government in relation to the disease known as coronavirus disease (Covid-19), the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2)), or other disease, condition  or virus, to self-isolate at the Property, you will be responsible for the cost of (i) any nights you stay at the Property in addition to the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property (“Self-Isolation Exception”).

Under no circumstances may more than the maximum number of persons stated on our website stay at the Accommodation. In respect of each Glamping Pod, this will always be two (2) adults (over 16 years old) and two (2) children (16 years old or younger). We reserve the right to refuse admittance or require you to leave our Property if this condition is not observed. Any persons other than members of Your Party identified on the Guest List must not stay or use the Accommodation/Property and its facilities (including, but not limited to, car parking at the Property).

Light Farm Sussex Ltd, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to your property or the property of your party howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.

You are responsible for the Property and the Accommodation and are expected to take all reasonable care of its Furnishings (as defined below), which includes, but is not limited to, furniture, pictures, fittings, electronic appliances, televisions and all other contents in the Accommodation or on the Property (“Furnishings”). You must leave them in the same state of repair and in reasonably clean and tidy condition at the end of the Holiday Period. You must not use the Property or the Accommodation for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties (including guests staying at the Property in other Accommodation).

Smoking, including the use of e-cigarettes and vaping products, is not allowed in the Accommodation. You must ensure that your Accommodation is securely locked when not occupied by you or Your Party. We are not responsible for any losses caused by your failure (or Your Party’s failure) to lock your Accommodation when you are not occupying it.

You agree that you are legally bound to reimburse us at the end of the Holiday Period for any replacement or repair of Furnishings or other items that you have damaged at the Property (including in the Accommodation) during your Holiday Period. You also agree to reimburse us immediately at the end of the Holiday Period for extra cleaning costs that are required by your failure to leave the Accommodation in a reasonably clean and tidy condition. Any extra costs for damages or breakages to Furnishings and other items in the Accommodation or at the Property, or additional cleaning costs, will have to be paid for in full on demand within seven (7) days of notification in writing. We recommend that you have appropriate insurance in place to cover this. If you lose a key during the Holiday Period, you agree that you are legally bound to reimburse us for the cost of the replacement key. We will replace any keys for Accommodation lost during the Holiday Period upon you paying for the cost of cutting of a new one.

Free Wi-Fi and broadband internet is provided for your reasonable use and is subject to separate terms and conditions of use. Notwithstanding this, you agree to reasonable and lawful usage of this internet service. We will not be liable for slow connections or for any interruptions to or the failure of this service.